FAQs
Q: Do you sell your juice at wholesale pricing for resale in stores?
A: Yes we do. Please visit our wholesale website (vapetimewholesale.com) and submit the registration form to create an account. We will approve your account ASAP and send you a link to login.
Q: What is my shipping time estimate?
Expedited Parcel
GTA: 1-2 days
Ontario/Quebec: 1-4 days
Rest of Canada: 2-8 days
Xpresspost
GTA: Next day
Ontario/Quebec: Next day
Rest of Canada: 2 days
A: Usually if you place your order in the morning, it will be shipped out that day. We ship from Toronto, Ontario.
Expedited Parcel
GTA: 1-2 days
Ontario/Quebec: 1-4 days
Rest of Canada: 2-8 days
Xpresspost
GTA: Next day
Ontario/Quebec: Next day
Rest of Canada: 2 days
Q: What is your transaction currency?
A: All prices are payable in Canadian Dollars (CAD).
Q: What delivery methods do you offer for online sales?
A: We offer the following options when ordering online:
- In Store Pick Up
- Canada Post
Q: What is your order processing time for online retail orders?
A: We will not start working on your order until we receive your payment, if you have already made payment: we aim to complete all orders within 1 business day. However when it gets very busy it may take up to 3 business days to do so.
Q: Do your shipping charges include insurance coverage?
A: Yes, all forms of shipping that we offer include insurance coverage
Q: What are your shipping charges for online retail orders?
A: Shipping rates via Canada Post are calculated during the checkout process and are typically between $10-20, but varies per order. Orders over $99 (before taxes) are eligible for free shipping with Canada Post Expedited service.
Q: What payment methods do you offer?
A: We offer the following payment methods:
- Cash (in store only)
- Visa (in store only)
- Master Card (in store only)
- Discover (in store only)
- Debit (in store only)
- Visa Debit (in store only)
- EMT / Interac e-Transfer (online only)
Q: How do I send an EMT / Interac e-Transfer to you?
A: Please send EMT to payments@vapetime.ca. You can make up any security question, but the security answer you must use is "vapetime" - without quotations. See Interac's detailed explanation for further details.
Q: What if my package is returned to sender ?
A: If your order was placed with an incorrect address or the recipient failed to provide ID on receipt and your order was returned, you will be provided a refund less shipping costs (even if free shipping was used) and a 10% restocking fee.
Q: What is your return policy?
A: Here is our return policy:
We can't accept returns on juice, coils, disposable or final sale items.
If you have an issue with a product you purchased from us, you need to return it to us with a copy of your receipt. Either bring it to us in person at the store, or send it by mail, and we will evaluate it and attempt to resolve the issue. We are not able to refund it or replace it without a receipt, and without first having evaluated the product to identify the issue. This may take a few business days.
If we deem it to be a manufacturing issue that's beyond our ability to fix:
- If it's within 2 weeks (or the manufacturer's warranty period), we will proceed with one of the following solutions:
- return it to the manufacturer for repair/replacement
- issue you a refund
- issue you an in-store credit
- replace it with the same (or a comparable) product
- If it's beyond the 2 weeks (or the manufacturer's warranty period), we will notify you and return the product to you. Unfortunately there is nothing further we can do for you at this point.
If we deem it to be a user error issue, then we will notify you and return it to you. There is nothing further we can do for you at this point.
Please give us at least one business day to reply to you. If you respond with dissatisfaction to the initial response from our staff, please allow at least one additional business day for it to be escalated to management so they can address the matter. We process a tremendous volume of orders for customers all across the country, and are not usually able to provide immediate responses.
We would highly encourage you to research and purchase at least a couple good alternatives or cost effective back up solutions to supplement your vaping needs, just in case part of your vaping set up becomes inoperable.